jilivou Privacy Policy

01 Introduction

jilivou ("jilivou," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who use the jilivou platform. This Privacy Policy ("Policy") describes how jilivou collects, uses, discloses, stores, and safeguards your personal information in connection with your use of the jilivou website, mobile applications, games, and all related services (collectively, the "Platform").

This Policy is intended to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection legislation.

By registering an account, accessing, or using the jilivou Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jilivou Platform.

This Policy should be read together with the jilivou Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

02 Personal Data We Collect

jilivou collects the following categories of personal data from players and visitors:

jilivou does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or expressly provided by you in connection with responsible gaming self-assessment tools.

03 How We Collect Your Data

jilivou collects personal data through the following means:

• Direct interactions: Data you provide when registering your jilivou account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and similar tracking technologies.
• Third-party sources: Identity verification and fraud prevention data from third-party KYC service providers; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; and publicly available information where permitted by law.
• Gaming activity: Data generated automatically through your use of jilivou games, including bet amounts, game outcomes, session times, and wagering patterns.

04 How We Use Your Personal Data

jilivou uses your personal data for the following purposes:

• Account management: To register and maintain your jilivou account, verify your identity, and manage your account preferences.
• Service delivery: To provide access to jilivou games, process bets, calculate and pay out winnings, and deliver the full range of jilivou Platform services.
• Payment processing: To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records.
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and support.
• Customer support: To respond to your inquiries, complaints, and support requests in a timely and effective manner.
• Marketing and promotions: To send you information about jilivou promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the jilivou Platform, games, and user experience.
• Legal proceedings: To establish, exercise, or defend legal claims involving jilivou.

05 Legal Basis for Processing

jilivou processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform the contract between you and jilivou, including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests: Processing necessary for jilivou's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Sharing Your Personal Data

jilivou does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilivou may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and screen for prohibited persons.
• Gaming software providers: Game developers and platform technology providers who supply the games and software infrastructure for the jilivou Platform.
• Regulatory authorities: Philippine gaming regulators, law enforcement agencies, and other government authorities, where required by law or in response to a valid legal request.
• Professional advisors: Lawyers, auditors, accountants, and other professional advisors engaged by jilivou in connection with its business operations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilivou's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

All third parties with whom jilivou shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only for the specified purposes.

07 Data Retention

jilivou retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, jilivou retains account and transaction data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming regulatory requirements. KYC verification documents are retained for the same minimum period.

Where personal data is no longer required for any lawful purpose, jilivou will securely delete or anonymize it in accordance with its data retention and disposal procedures.

08 Data Security

jilivou implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilivou Platform.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Multi-factor authentication options for player accounts.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While jilivou takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jilivou cannot guarantee absolute security and encourages you to take steps to protect your own account, including using a strong, unique password and enabling two-factor authentication where available.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilivou will notify you and the relevant regulatory authorities in accordance with applicable law.

09 Cookies & Tracking Technologies

jilivou uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, authentication, and security functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and game settings.
• Analytics cookies: Used to collect anonymized data about how players use the Platform, helping jilivou improve its services and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilivou Platform. By continuing to use the Platform, you consent to jilivou's use of cookies as described in this Policy.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 and applicable regulations , you have the following rights with respect to your personal data held by jilivou:

• Right to be informed: You have the right to be informed about how jilivou collects and processes your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data jilivou holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jilivou holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilivou's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jilivou's overriding legal obligations.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that jilivou transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilivou has violated your data privacy rights.

To exercise any of these rights, please contact jilivou's Data Protection Officer at [email protected]. jilivou will respond to all verified requests within thirty (30) days, or such other period as permitted by applicable law. jilivou may require you to verify your identity before processing your request.

11 Minors & Age Restriction

The jilivou Platform is strictly intended for persons aged 21 years and above. jilivou does not knowingly collect personal data from individuals under the age of 21. If jilivou becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to jilivou, please contact us immediately at [email protected] so that we can take appropriate action.

12 International Data Transfers

jilivou primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to, and processed in, countries outside the Philippines — for example, where jilivou engages third-party service providers located in other jurisdictions.

Where personal data is transferred outside the Philippines, jilivou will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and applicable regulations. These safeguards may include contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

13 Changes to This Privacy Policy

jilivou reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, jilivou will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision will be indicated at the top of this page.

Your continued use of the jilivou Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how jilivou protects your personal data.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilivou's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 30 days for data privacy requests; within 24 hours for general support inquiries
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under Philippine data privacy law, you may visit the NPC's official resources.

For responsible gaming concerns, please visit our Responsible Gaming page.